MYOB Limited Group Privacy Statement
MYOB values your privacy
MYOB considers the guarding of your privacy as of the utmost importance.
This Privacy Policy Statement states our commitment to maintaining your privacy.
The policy says:
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what personal information we collect
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why we collect personal information
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who can access your personal information, and
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what rights you have in relation to the personal information we hold.
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This policy statement is issued in accordance with the requirements of New Zealand legislation,
and is in accordance with and a part of the international privacy policy of the MYOB Group.
View the privacy policy that applies to all of the MYOB Group.
Reasons for collecting information
MYOB only collects such information as is necessary to conduct business with you. You
will always know what information is being collected, and will have the option to choose how MYOB
utilises your information to communicate with you. We will only collect information by lawful and fair
means and not in an intrusive way.
MYOB and its service providers will only use personal or business information you have
supplied in order to:
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provide better customer service to you and your billers
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perform authorised financial transactions with you and your associated financial institutions
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operate our business as it pertains to you
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keep you informed about MYOB products and services and those of relevant business partners
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fulfil legal and regulatory obligations.
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Aggregated data that contains no information specific to a particular person or business may be shared with our business partners, for example,
aggregated statistical trend in a particular industry sector.
How we use your information
MYOB uses the information you supply in many ways necessary for us to do business
together: product promotion, order fulfilment, product registration, customer support
and for secure access to MYOB websites.
Product promotion
MYOB needs to be able to contact you about product upgrades and new product
releases and to inform you of new services relevant to your business, including
special offers. (you may, however, notify us at any time that you do not want to
receive any marketing communications from MYOB.)
Order fulfilment
When ordering products and services, you must provide contact information
(such as name and delivery address) and financial information (such as credit-card
number and expiration date if you are using this payment method). MYOB uses this
information to fulfil your order and bill you. If we have trouble processing an order,
this contact information is also used to get in touch with you to resolve the problem.
Product registration
MYOB asks you to register each product or service you purchase with relevant personal
and business details. Registration ensures that only you and no unauthorised persons receive
upgrades and special offers.
Customer support
Registration links your MYOB product and version to your contact details.
This allows our support consultants to provide you with quality advice relevant to
your particular situation when you call MYOB Customer support. If software or documentation
needs to be emailed or posted to you, the consultant has all the information needed to ensure
fast service.
MYOB web-site access
Many useful services are currently available at MYOB web sites and more services
are being planned. Your information gives you authorised access so that you and only you can
update your personal information, access on-line help or perform financial transactions.
A specific Web Site privacy policy statement dealing with issues especially relevant to that
environment is available. It forms part of this privacy statement.
Our web sites may contain links to other sites belonging to other parties
and which are beyond the control of MYOB. Please note that we cannot vouch or be
responsible for the privacy practices of non-MYOB sites.
Accountability and legislative compliance
MYOB informs its employees about the importance of confidentiality and customer
privacy through its operating procedures, training programs and internal policies. MYOB
will take appropriate disciplinary measures to enforce privacy responsibilities of its
employees. If MYOB contracts with external service providers to provide service support,
MYOB will require them to conform to the MYOB Group privacy policy.
The MYOB Limited Group Privacy Statement has been developed in accordance with
relevant local privacy legislation.
Correction of problems
If you have any questions or you believe that MYOB has not adhered to this
Privacy Statement, please contact the Privacy Officer. We will then use all commercially
reasonable efforts to promptly determine if there is a problem and take the necessary
corrective action.
In the event that you need to confirm, update or correct your personal or
business information, you can call, fax or mail changes to your personal information to
your local MYOB office. We may require proof of your identity before taking action on any
such request.
Changes to this Privacy Statement
Any changes to this Privacy Statement that may be made from time to
time will be available on the MYOB website. You can also obtain a copy of the
current Privacy Statement by either emailing or writing to the Privacy Officer.
Queries or comments
Email: [email protected]
Post:
Privacy Officer,
MYOB NZ Limited,
PO Box 2864,
Christchurch,
New Zealand.
If you are not satisfied with our response to your concern, you can contact
the Privacy Commissioner:
Office of the Privacy Commissioner
PO Box 10094
Wellington
Phone 04 472 2059
Fax 04 472 7516
www.privacy.org.nz