There are lots of words that could describe running a hospitality business: fun, exciting and profitable come to mind. But, like cooking a meal, the success starts with the preparation and finishes with the service. What happens in between can often come as a surprise. Here we look at six things that will never happen when you run a hospitality business.
Email has been getting a bum rap the last 10 years. Ever since MySpace’s heyday, when Facebook was just starting to gain traction in colleges, there have been rumblings that email’s time had come, that social media was going to replace it.
As a matter of fact, not long ago there were some serious moves by a few organisations to do away with email altogether and embrace social media, specifically Facebook, as the communication medium of choice. We complained that we were getting too much email — we couldn’t keep up, and most of it was spam. Many organisations started sending out fewer emails or abandoned it altogether in favour of growing online communities on Facebook, Twitter and the likes.
I was doing some research for a talk recently, and as part of that research, I updated one of my slides — the slide where I talk about some Nielsen stats on the forms of advertising that people trust. The old figures I had were based on numbers from 2007, and, despite the fact that I knew the numbers hadn't radically changed, I felt I should update the slide given the time that had passed.
Fortunately Nielsen are quite generous with their reports, and I found the 2013 numbers easily enough. That was the point when I realised that there had been a seismic shift in some of the figures I was looking at.
Image credit: IMDB
Fans of “The Hunger Games” series are eagerly anticipating the release of the third movie, where anti-hero and uncannily accurate archer Katniss Everdeen ramp up the awesome yet another notch. Today, I want you to look beyond the stunning costumes, elaborate sets and the nightmarish thrill-kill plot to find lessons on team building you can bring to your workplace — just leave the bow and arrows at home.
By Jenny Nedanovski
As the year winds down to a close, and with the silly season approaching, now’s probably the best time to sort your business out. Imagine going off on a holiday knowing you’ve left your business in great shape for next year, giving you more time to focus on growing your business or more time with family and friends. It could also mean less stress because you know what position your business is in, how profitable it is and who owes you what.
Some business owners have the gift of the gab, while others seem to have the gift of the gaffe. Media training can help you ride through any difficult press encountered, as with a lot of preparation and practice.
Many corporations put senior staff and spokespeople through media training so they can address curly questions (sometimes by not answering them at all!) and stay on message about the organisation. The problem is much of this training is defensive, as it is designed to help the interviewee limit potential brand damage. In some cases, it strips spokespeople of their personality and makes them sound like a robot. This is not a very e …
The social web has been with us for a while now, albeit it has continually evolved at an incredible rate every day.However, there have been many etiquettes, or ‘truisms’ if I can put it that way, that have more or less been established around social media that unfortunately still get thrown out the virtual window.
The reasons this occurs vary, but they probably come down to a handful of issues and attitudes small business folks have, namely (a) a desire for quick fixes or short term results, and (b) an entrenched traditional view of marketing centered on broadcasting promotional messages. Time, or lack thereof, is also no doubt a cont …
When I started my accounting firm some 15 years ago, I made the fatal mistake of opening the doors to all and sundry. I didn’t care which clients I took on board. I thought that I could service all their needs and they would all be great clients to work with. Sadly I was wrong. I managed, over the initial years to accumulate a client base of slow paying, unappreciative and demanding people.
Then I spoke to a good friend of mine, Brendt Munro, who had a very successful and very entrepreneurial accounting practice – a practice I wanted my accounting firm to grow to be like. He said to me the following when I asked him why I was attractin …
Why consider outsourcing your business online? It all comes down to focus and the best use of your time. If you find dealing with all things online in your business is actually taking you away from your business, then it’s time to outsource. After all, managing your online presence can end up being a full time job! Here are some tips if you’ve decided it’s something your business needs.
The best retail stores make it look easy and fun to run their business. It’s a bit like great dancers or gymnasts — they make it look effortless. However, most retailers know this is far from the truth. The reality is there is an art and a science to being a successful retailer. Here we look at debunking some of the common retail myths.