About the Author
Social Media Strategist & Business Coach18 posts
Principal of Des Walsh dot Com deswalsh.com, in business for over 20 years, business coach and blogger since 2003, author and international speaker on blogging and social media and a Certified Social Media Strategist from the Palo Alto based Social Media Academy, Des is passionate about helping businesses develop and implement social media strategies tailored to their business objectives. He co-authored the recruiting industry guide LinkedIn for Recruiting and the Big Biller audio book featuring interviews with top recruiters. He is currently on a mission to help accountants, financial advisors, lawyers and other professional services practitioners tap the power of social media to grow their business without damaging their professional standing or company brand in the process. Des can be followed on Twitter @deswalsh.
The challenge of dealing with difficult people arises in various contexts with people in various roles — employers and employees, sales or service people, customers, co-workers, and people in our everyday life. From my consultations, I’ve found that dealing with difficult people was consistently identified as one of the top reasons why employees feel there is a significant gap between the level of skill they h
The first thing to remember about difficult customers is that they always pop up at a difficult time. (Think Murphy’s Law) Usually, they will appear when you are busy working on a complicated proposal or when you’re already dealing with another customer. They might end up insulting one of your staff. Our normal reaction is to be defensive. Not because we are nasty or we don’t want to serve the difficult c
One of the most crucial steps to apply for a business loan is to prepare your business plan. This is in addition to any loan application form the bank may provide. But preparing a solid business plan is not a lightweight task, or one to be done in a hurry.
We all know there are challenges in having people of different generations working together. The stereotypes highlight the challenges: • "Gen Ys question authority and are always wanting growth and challenge, then they leave and go travelling." • "Anyone over 50 is too risky to hire because they don't understand the latest technology and are too set in their ways to train." • "Older workers can't keep up
Have you ever had those awkward moments when you are trying to explain what your business does and the most you get out of the other person is a dazed look?
Today's business environment and the attitude and expectation of employees do not lend themselves to the old command-and-control style of management. Gone are the days where the boss sends a flurry around the office when he cracks a whip in the morning before you’ve had your first cup of coffee.