About the Author
Owner and Founder2 posts
Ferenc Mantfeld is the founder of SeeMoreData, an Australian-based Business Intelligence solutions provider. SeeMoreData’s Rubihawk is a vertical analytics and consolidation package for MYOB AccountRight, providing business owners with easy and useful insight into their business via dashboards, reports, charts and scheduled email delivery to pertinent stakeholders. Rubihawk’s web-based solution covers detailed job costing, financials, cash flow, operational and HR analytics, running in tandem with MYOB AccountRight.
I recently had the most unpleasant experience, waiting on hold forever for Qantas. I had to change a flight schedule for a family member to bring them back home from overseas earlier than anticipated, so I called the number, with great confidence and expectation. First thing I noticed was that it took me over a minute of responding to multiple nested IVR prompts as to which option I wanted (4 levels of questions).
Almost every Australian can respond with the next line in the song that goes: ‘He just smiled and gave me a vegemite sandwich’. Do you speak the language of business? If so, which dialect? More importantly, are you understood clearly by your audience?