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08
Mar

Fanging it (Part 3)

Written by Paul Hassing

From someone old to something new. Thanks SO much for reading Parts 1 and 2. Yet again, your interest has transcended my wildest hopes. Now to our climax and conclusion. Tears for fears I believe all pain is bearable, if known to be of finite duration. Sue did me a favour by saying my ordeal would be sharp but short. I toughed it out and was astonished that she really was twice as fast as my old dentist.

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06
Mar

Fanging it (Part 2)

Written by Paul Hassing

Into the jaws of Death. Into the mouth of Hell. So there she was, my new dentist. She had a kind, wise face that spoke experience. I offered my hand with relief. ‘Hi, Sue!’ She shook her head. ‘No; I’m Kath. Sue will be with us shortly. We’re in Surgery 2.’ Shock & awe The word ‘surgery’ rattled in my head as I entered and scanned the room. Each wall boasted signed paintings of decisive military engagements. Perhaps Sue was my kind of woman ... When she arrived, it was a shock.

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05
Mar

Check please!

Written by Melina Schamroth

With the busy lives that we lead it can be so easy to fall into the trap of going hell for leather at work and simply not paying complete attention to what we are doing. Here’s an example of what can happen when you don’t concentrate properly when replying to emails at work… Minutes ago, I sent a quick note out to my database to advise when tickets would be on sale for an upcoming event.

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01
Mar

Fanging it – Part 1

Written by Paul Hassing

How should we transfer a client? You know how twitchy I am about grocers. Imagine how I felt having to change dentist! This field report has lessons on how to transfer (or receive) a client, patient or customer. Goodbye Mr Chips I treasured my old dentist, as evidenced here and here. When he retired for good, I was bereft.

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29
Feb

The power of asking better questions

Written by James Evangelidis

One of my favourite maxims is – “If you want a better answer … ask a better question.” I love it so much it appears in the header graphic of my own blog . If you don’t believe me, just look up whatdoclientsreallywant.com. Clients are impressed by accountants and advisers that ask questions they weren’t expecting or that they haven’t been asked before. It shows preparedness on the part of the questioner that he/she has invested time and effort in understanding the clients business and circumstances. One of the best questions one can ask is “why?” If asked in the right way, the question of “why” can uncover a treasure trove of insights. There is a school of thought that claims that asking “why” at least 3 times in the one meeting or conversation can uncover the root cause or motivation behind any aspect of business activity undertaken by people both internal and external to an organisation.

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21
Feb

Over servicing

Written by Paul Hassing

Everything you need, plus much much MORE! Either there’s a plot, or I’m losing it. I feel increasingly pressured to consume more than I want or need. Could you please check the facts to see if I’m dreaming? Tissue of lies Something odd has happened to tissue boxes. Instead of one tissue coming out when I pull, I get two or even three.

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