Thank you to William Shakespeare for the above title (sorry I just couldn't help myself). In an earlier post on the The Pulse I banged on about the importance of asking questions when meeting and discussing issues with clients and pitching for new business. Now we visit the other side of the communication coin - listening.
Listening is perhaps the most important skill any accountant or professional adviser can bring to a discussion with a client, potential client, staff member, government department, supplier and so on. When you listen ... really listen ... to the other party some quite amazing things begin to happen. Here are just three to think about: