Support

2014 Compliance Update now available

Update now

We have recently updated our Terms of Use for MYOB AccountRight and MYOB Essentials (formerly LiveAccounts). Click to read the updated versions.

Get the support you need, when you need it.

We’re available by phone, email or online whenever you need support, from 6am to midnight (AEST). See below for eligibility details.


How can we help you?

For product support - simply enter your serial number or select your product.

MYOB software serial number:

Don't know your serial number?

OR

Select your product

 

Phone us on 1300 555 123 from 6am to midnight (AEST) and get the individual support you need, when you need it most.

You can chat online with an MYOB team member to resolve your query.

You can send us a Support Request question and we’ll get back to you by Email


Support Notes

You can search our online knowledge base
for answers to common questions.

Community Forum

See what MYOB partners and users
are talking about and ask your own question.


View the End of Financial Year help and support

 

 

Onsite Assistance

MYOB has a range of Partners who can assist you onsite with your needs.

Training

MYOB provided training courses and resources for users of MYOB software. 


Eligibility

Extended Support (phone, Live Chat and email) is available to:

  • MYOB Cover Members*
  • MYOB Essentials (formerly LiveAccounts) subscribers
  • Clients on Introductory and Test Drive Support*

* Excludes Live Chat for RetailBasics and RetailManager Clients.

Don’t think you are eligible?

You can access our comprehensive range of Support Notes or ask a question on our Community Forum. We also offer Phone Support at a cost of $59 (off-peak) and $89 per call (peak) between 9AM and 7PM.

If you have a sales related call we are available via phone or Live Chat.

Important Note - MYOB does not provide tax advice

MYOB is not a registered entity pursuant to the Tax Agent Services Act 2009 (TASA) and therefore cannot provide taxation advice to clients. If you have a query concerning taxation including filing your BAS return or annual tax statements then you should consult with your accountant or other registered tax adviser.