Support

You can get help by phone or live chat from 6am to midnight (AEST), or anytime using our online options. See below for eligibility details. Note that we can only help with your general software questions, we don't provide tax advice.


How can we help you?

Enter your serial number or product and we'll refine your search. 

MYOB software serial number:

Don't know your serial number?

OR

Select your product

 

Go to our Help Centre to learn how your software works.

Phone us on 1300 555 123 from 6am to midnight (AEST).

Chat online with an MYOB team member to resolve your query.


Support Notes

You can search our online knowledge base
for answers to common questions.

Community Forum

See what MYOB partners and users
are talking about and ask your own question.

 

 

Onsite Assistance

MYOB partners can assist you onsite with your needs.

Training

MYOB provided training courses and resources for users of MYOB software. 


Eligibility

Extended Support (phone and live chat) is available to:

  • MYOB Cover and AccountRight subscriptions*
  • MYOB Essentials subscribers
  • Clients on Introductory and Test Drive Support*

* Excludes live chat for RetailBasics and RetailManager clients.

Not eligible?

Even if you don't have extended support, you can still read our support notes or ask a question on our community forum. We also offer phone support at a cost of $59 (off-peak) and $89 per call (peak) between 9AM and 7PM.

If you have a sales related call we are available via phone or live chat.

MYOB does not provide tax advice

MYOB is not a registered entity pursuant to the Tax Agent Services Act 2009 (TASA) and therefore cannot provide taxation advice to clients. If you have a query concerning taxation, such as how to complete your BAS return or annual tax statements, we recommend that you seek advice from your accountant or other registered tax adviser.