MYOB Cover membership and AccountRight Live subscription Terms and Conditions

The following terms and conditions apply to all purchases that include an MYOB Cover membership or AccountRight Live subscription. Terms, conditions, entitlements, pricing, support services and availability are subject to change.

1.        General : An MYOB Cover membership can be purchased for any of the AccountEdge and Retail range of products, AccountRight Premier, AccountRight Enterprise, Just Invoices, and Asset Manager Pro (Membership).   An AccountRight Live subscription can be purchased for any of the AccountRight Live range of products (Subscription).

Memberships and Subscriptions provide a range of exclusive benefits and discounts including software updates for some products (refer section 5) and access to MYOB Technical Support.

Entitlements only apply to the specific MYOB product serial number for which the Membership/Subscription has been purchased.

MYOB Cover Memberships and AccountRight Live Subscriptions can be purchased as either annual prepaid or with a recurring payment plan.

2.       Annual prepaid: will commence from the date of purchase and continue for a full 12 month period, expiring on the same day of the month in 12 months’ time.  Once a Membership/Subscription has commenced it cannot be cancelled and refunds are not provided.

We will provide you with a renewal reminder notice prior to the expiry date of your Membership/Subscription.  If you renew, by paying the renewal fee prior to or up to 30 days after the expiry date, you will maintain continuity of benefits and your annual renewal date will remain unchanged. 

If you do not renew within 30 days of the expiry date, you will lose continuity of benefits and will be required to commence a new Membership/Subscription.

3.       Recurring payment plan:  will commence from the date of purchase and will continue until you notify us in writing that you wish to cancel your recurring payment plan.

Recurring payment plans are for an initial minimum period of 12 months. If you wish to cancel before the end of the initial 12 month period you are still required to pay the balance outstanding for the remainder of the 12 month period. 

Recurring payment plans may be cancelled after the initial 12 month period, by advising us at least 14 days prior to the next scheduled monthly, quarterly or annual recurring payment. Once a recurring payment has been processed we are unable to provide a refund. To cancel your recurring payment plan you should contact MYOB Customer Service via email at customer_service@myob.com.au or by phone on 1300 555 151. 

Unless an alternative payment date is selected, recurring payments are processed as follows:

• Monthly – on the first working day of each month.
• Quarterly – on the first working day of January, April, July & October.
• Annual– on the first working day of the month in which the annual Membership/Subscription originally commenced.

The first payment will be pro-rated for the remaining days prior to the next recurring payment due date as shown above.  See below for a further explanation:

• Monthly - the full monthly payment will be pro-rated for the remaining days in the current month.  Subsequent recurring payments will then be processed on the 1st working day of the following month. For example, if you purchase your Membership/Subscription on the 10th of April, your first payment will cover the remaining 20 days of the month. The next payment will be processed on the 1st of May for the full monthly amount and then monthly thereafter.
• Quarterly– the full quarterly payment will be pro-rated for the remaining days in the current quarterly period.  Subsequent payments will then be processed on the 1st working day of the next quarterly period in either January, April, July or September.  For example, if you purchase your Membership/Subscription on the 10th of April, your first payment will cover the remaining 20 days of April plus May and June.  The next payment will be processed on the 1st of July for the full quarterly amount and then quarterly thereafter.
• Annual– the full annual payment will be pro-rated for the remaining days in the current month plus the next 11 calendar months. Subsequent payments will be processed on the 1st working day of the next annual period. For example, if you purchase your Membership/Subscription on the 10th of April, your  first payment will cover the remaining 20 days in April plus May through to the 31st of March of the following year. The next payment will be processed on the 1st working day in April of the following year for 12 full months, and then annually thereafter.

Prices for recurring payment plans are subject to change at any time after the initial minimum 12 month Membership/Subscription period. Any part months that have been pro-rated for payment purposes (as outlined above), will be counted as one full month for the purposes of the initial 12 month period. We will provide you 20 days advance notice of any pricing changes and your recurring payment will be adjusted to reflect any change in pricing from the date specified in the notice.

In the event that there is a default with any of your recurring payments your entitlements will be suspended until payment is made. If outstanding payments are not brought up to date in an acceptable time period, your Membership/Subscription will be cancelled.

Recurring payment plans are also subject to the Direct Debit Request Service Agreement (DDRSA) terms if recurring payments are being debited from a Bank Account or the Credit Card Direct Debit Terms if recurring payments are being debited from a Credit card. 

4.       MYOB Technical Support:  Technical Support for your product and can be accessed via telephone, LiveChat or Online.  This entitlement will be available as long as you have an active Membership/Subscription for your specific product serial number and all recurring payments are up to date.

For telephone based support we reserve the right to limit each telephone call to half an hour and to limit each call to a single support request or question.  We may also limit or terminate telephone support entitlements if you use the service in an excessive, abusive or fraudulent manner.

Availability of Technical Support services may deviate from published support hours due to downtime for systems and server maintenance and observed Australian public holidays. You may also experience longer than expected delays in having one of our technical support consultants’ answer your query.  As technical support demands fluctuate, especially during the end of tax year period, so too will response times.

Technical Support enquiries are limited to the following areas: installation, upgrade assistance, basic usability and functional­ity, as described in the relevant product user guides and related documentation. We are unable to provide assistance with general accounting or taxation advice, or application consulting or training on how to use your MYOB prod­uct. The determination of the nature of your query for these purposes will be made by our technical support consultants.

Additionally, we do not claim to be able to resolve technical issues that are specific to your local hardware or operating environment, including networking or connectivity problems, integration with third-party products or service providers.

5.       Software Updates: For all MYOB software products, except Retail Basics and Just Invoices your Membership/Subscription includes an entitlement to software updates without charge.

Software updates will be made available provided you have an active membership/subscription for the specific product serial number and all recurring payments for are up to date.

For recurring payment plans, if we provide you with a software upgrade within the first 12 months of your plan, and there is a subsequent default with your recurring payments with more than 3 months remaining in that minimum period, and your Membership/Subscription is cancelled by us, we reserve the right to request that the software update be returned and your software reverted back to the previous version. 

MYOB makes no commitment to release new software updates and there are no scheduled dates for compliance updates or new features releases. Software updates, when released, will generally be available as a download via your product or from my.MYOB.com.au. Should you require a disk copy to be sent a shipping and handling fee will be charged.

Effective from 20 March 2013.