If your data file has become corrupt and you do not have a valid back-up you can request the data file repair service.

What is Datafile corruption?

Essentially Datafile corruption means your company file contains incorrect information. This may have been caused by network or environment related issues. If your data file is corrupt you may be experiencing following error messages. Please click on each error message to learn more about them.

Is my data file corrupt?

To check if your company file is corrupt, we recommend that you run the following two diagnostic utilities. These utilities will check your company file for any structural damages and data integrity.

• Company file optimisation
• Company file verification

Important - To ensure the results are correct, we recommend that you perform these processes only while your company file is stored on the local hard drive of the computer.  

If you cannot optimise or verify your company file successfully, your data file may be corrupt and you will need to restore your most recent backup. If you do not have a valid backup you can request your data file to be repaired.

Important - Repairing data files is a complex procedure and therefore we cannot guarantee that we will be able to repair your file or that all data will be retrieved.

Service Options

We can now offer you two options for this service based on your requirements

Turnaround times

* The Premium data repair service endeavors to repair your data file within 24 hours of receipt. Sometimes data problems may be complex and cannot be resolved within 24 hours, however if this is the case, you will be contacted by MYOB. Premium turnaround times excludes any weekends & public holidays.

Pricing

Cost of this service is based on the service you choose, your data file version and if you have MYOB Support Plan.

The only payment methods available for this service are Credit Card or Cheque. We do not accept BPay, bank transfer, cash or Post Billpay etc.

* Each file submitted will be charged one fixed Analysis & per hour repair charge. If a file can’t be repaired or it does not have any errors, then only the analysis fee will be charged.

How Do I request the service?

To Request the service please download the submission form. Please read through the form & follow the instructions.

• Download the submission form (PDF 421KB)

Contact Us

If you have any queries please contact us on following numbers

From time to time, it may happen that a password previously entered into a company file becomes unknown. This may be due to changes in staff or due to the password being mistyped at the time it was set.

To overcome this issue, a Password Removal is required. You must send your company file to MYOB Australia for this task to be undertaken.

We may be able to extract or reset the password on your data file. Our ability to extract or reset the password depends on the version of the data file.

• For data files previous to MYOB Accounting/Plus V14 and Premier V8 we can extract the password and notify the registered MYOB contact.
• Due to increased password protection we can only replace the existing password and return the data file to you and advise you the new password for MYOB Accounting/Plus V14, Premier V8 data files and any future releases, including the MYOB AccountRight 2011 range.

Service Options

We can now offer you two options for this service based on your requirement.

Turnaround times

*Premium turnaround times are only promised for requests sent to us by email or File Transfer Protocol (FTP) before 4PM Melbourne time on a working day. Premium turnaround times excludes any weekends & public holidays.

Pricing

Cost of this service is based on the service you choose and if you have MYOB Support Plan.

The only payment methods available for this service are Credit Card or Cheque. We do not accept BPay, bank transfer, cash or Post Billpay etc.

*Additional files need to be part of same request and submitted at a same time.

How do I request the service?

To Request the service please download the submission form. Please read through the form & follow the instructions.

• Download the submission form (PDF 441KB)

Contact Us

If you have any queries please contact us on following numbers

Having an incorrect serial number embedded in your company file will cause issues with product activation and confirmation. For more information on product activation and confirmation, please refer to Product Activation FAQs.

Your data file may contain incorrect serial number due to following reasons.

• Files prior to MYOB Accounting/Plus V14 & Premier V8 do not require serial removal service. Once you upgrade this file to the latest version, you will be asked to activate this file.
• Your file may require the Serial Number removal service, if your file is currently using MYOB Accounting/Plus V15, Premier V9 and above, including the MYOB AccountRight 2011 range.

To overcome this issue, you can choose to send your company file to MYOB Australia to perform a serial number removal service. Once we have completed this service, you will be able activate your data file with correct serial number.

Service Options

We can now offer you two options for this service based on your requirement.

Turnaround times

*Premium turnaround times are only promised for requests sent to us by email or File Transfer Protocol (FTP) before 4PM Melbourne time on a working day. Premium turnaround times excludes any weekends & public holidays.

Pricing

Cost of this service is based on the service you choose and if you have MYOB Support Plan.

The only payment methods available for this service are Credit Card or Cheque. We do not accept BPay, bank transfer, cash or Post Billpay etc.

*Additional files need to be part of same request and submitted at a same time.

How do I request the service?

To Request the service please download the submission form. Please read through the form & follow the instructions.

• Download the submission form (PDF 424KB)

Contact Us

If you have any queries please contact us on following numbers